Institut+ App Support
Quick help
If something is not working as expected, start with the topic below. If the issue remains, contact us at app@institutplus.de. Please include the device you are using, your iOS version and a short description of what happened.
Sign-in and password
If you cannot sign in, first check that you are using the correct email address and password. Use the password-reset option on the sign-in screen if you need a new password.
If your account was deleted or access was revoked, an old saved session can no longer be used and the app will require a valid sign-in again.
Devices and sessions
You can stay signed in on several of your own trusted devices. Institut+ is designed so that learning is actively used on only one device at a time.
In My Area, you can review signed-in sessions and trusted devices. Sessions or devices you no longer use can be signed out or removed.
Using Institut+ on another device
If Institut+ is currently active on another trusted device, the app may show a notice that the account is already being used. Choose Continue learning here to move the active learning session to the device in your hand. The other trusted device remains signed in.
Purchases and subscriptions
If a purchase made through the App Store is not recognized, use Restore Purchases in the app.
Subscriptions purchased through Apple are managed through your Apple ID and the App Store subscription settings. Deleting your Institut+ account does not automatically cancel an Apple subscription.
Availability of trials, prices and subscription terms is shown directly in the App Store before purchase.
Microphone and pronunciation training
The pronunciation trainer needs microphone access so that you can record a short practice sentence and receive pronunciation feedback. If microphone access is disabled, pronunciation assessment cannot be used.
You can change microphone permission at any time in the iPhone or iPad settings.
Notifications
Institut+ can use notifications for learning reminders and important app information if you allow them. Notification permission can be changed at any time in your device settings.
Text size and accessibility
Institut+ supports larger system text sizes in many areas of the app. If a screen looks unusually large or compressed, check the text-size and accessibility settings on your iPhone or iPad.
The app is designed to remain usable with larger text settings, while important buttons and input fields adapt to the available space.
Language settings
The Institut+ app interface is available in German and English. You can choose your preferred app language or let Institut+ follow the language of your device automatically.
Delete your account
You can request permanent deletion of your Institut+ account directly in the app through My Area and the account settings.
Once deletion is successfully completed, access to the account ends and active sessions are invalidated. Data that must be retained for legal reasons may remain stored for the required retention period.
If you have an Apple subscription, cancel it separately in the App Store if you no longer want the subscription to continue.
Privacy and legal information
For information about personal-data processing, cookies and legal provider information, see:
Still need help?
Contact Institut+ support and we will help you with your account or the app.
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